We Are Here to Help
Questions about a promo code? Need help with your Bulenox account? Our support team responds to WhatsApp messages in under 24 hours.
24/7 WhatsApp Support
Fastest way to get help. Average response time under 24 hours.
Email Support
For detailed inquiries, partnership proposals, or code verification reports.
How Can We Help You?
🎟️ Promo Code Issues
Code not applying? Discount amount looks wrong? We will walk you through the checkout step by step.
🔐 Account Verification
Problems with KYC, document upload, or identity checks during Bulenox signup.
💳 Payments & Refunds
Questions about supported payment methods, failed transactions, or refund eligibility.
💻 Platform Setup
Help connecting Rithmic, ProjectX, or NinjaTrader to your Bulenox account.
📊 Evaluation Rules
Clarification on drawdown limits, profit targets, consistency rules, and scaling plans.
🤝 Partnerships
Affiliate collaborations, content partnerships, or bulk discount inquiries.
Support Hours
Our WhatsApp line is monitored continuously. Email responses follow the schedule below:
| Monday – Friday | 24 hours (WhatsApp) / < 12h (Email) |
| Saturday | 24 hours (WhatsApp) / < 24h (Email) |
| Sunday | 24 hours (WhatsApp) / < 24h (Email) |
| Public Holidays | WhatsApp only / Email within 48h |